Worldwide, BancTec's integrated case handling and information retrieval management solutions handle the needs of enterprises to manage their customer's case files. Our web-based case management solutions give you control over all stages of the transaction - from initial customer contact to final resolution. Which means any department with external activity can benefit, as you record each step of the process and provide all relevant documentation online, throughout the lifecycle of the case.

Each service request is tracked though a detailed approval process. The system can also be integrated with a call management system and alerts can be raised and sent to various staff members as needed. Best of all, this highly customised approach allows you to tailor case information to your needs, so you can configure menu options, work trays, available functions, electronic forms, workflow - even the look and feel.

Taking advantage of BancTec's case management service solution ensures incredible economies of scale, and immediate access to information by multiple parties. Plus, our user-friendly, logical, and intuitive hosted platform even saves on training and support time. Clients can easily gain access to this web-based service, and it can be tailored to meet any individual need.